The majority of UK rail passengers believe they receive a ‘good’ service, according to a survey carried out by Rail watchdog Passenger Focus.
The watchdog asked more than 25,000 commuters what they thought of the network, with a large percentage saying trains run on time, but less than half were impressed with ticket prices.
Among train firms, only Virgin Cross Country (6 per cent drop to 60 per cent) and First Great Western (3 per cent drop to 77 per cent) saw a fall in customer satisfaction ratings.
After hundreds of passengers protested about late and crowded trains, First Great Western apologised to rail users last week "for not meeting their expectations".
"For some passengers things are moving in the right direction. However there are still big areas for improvement, not least value for money," said Anthony Smith chief executive for Passenger Focus.
"The disparity between train companies is significant. Passengers have a right to expect a good level of service across the board," he added.
Top of the list for customer satisfaction was the Heathrow Express service, which runs between London Paddington and Heathrow Airport, and had a 96 per cent rating.
Brian Raven, managing director of Heathrow Express, said that the success of the service was down to the 15-minute journey time and the high frequency of trains .
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Survey Shows Customer Satisfaction With Rail Service Mon, 29 Jan 2007      Recommended linksAll inclusive holidaysCheap travel insurance Great flight deals Hotel accommodation online Rail Chief Admits Buses May Be Better Than Trains |
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