British Airways has called for an immediate improvement in the quality of customer service at Heathrow Airport .
The airline giant has called upon regulatory body the Civil Aviation Authority (CAA) to stop airport operator and owner of Heathrow, BAA, from delaying the introduction of new customer service targets by up to two years.
BA has stated that current procedures and security control posts are having an adverse effect on flight punctuality.
Paul Ellis, general manager of airport policy and infrastructure for BA, said: "It appears that BAA is paying lip service to customers' needs and will only take real steps to improve service quality when forced to do so by the regulators."
"For passengers to continue to experience the Heathrow Hassle for another two years because BAA hasn't got its act together is unacceptable," he added.
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BA Demands Customer Service Improvement At Heathrow Mon, 04 Feb 2008      Recommended linksYour UK travel agents resourceBritish Airways flights Heathrow Airport flights BAA airports Travel agents quick enquiry British Airways Worst For Lost Luggage BA Attacks 'Too Strict' Airport Security |
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